How to Contact Gopuff Customer Service in 2023

Gopuff is an online delivery service that offers a wide range of products, from snacks and drinks to household essentials and pet supplies. Gopuff operates 24/7 in over 650 cities across the United States, Canada, and the United Kingdom. Whether you need a late-night snack, a last-minute gift, or a quick refill of your favorite products, Gopuff can deliver them to your door in minutes.

But what if you have a problem with your order, your account, or your delivery? How can you reach out to Gopuff customer service and get the help you need? In this article, we will show you the different ways to contact Gopuff customer service in 2023, and provide some tips on how to get the best service possible.

Phone

One of the fastest and most direct ways to contact Gopuff customer service is by phone. You can call the Gopuff customer service number at (855) 400-7822 and speak to an agent 24 hours, 7 days a week. This is the only customer service number that their official help page mentions.

When you call the Gopuff customer service number, you will be greeted by an automated voice that will ask you to press 1 for English or 2 for Spanish. Then, you will be asked to enter your phone number associated with your Gopuff account. After that, you will be connected to a live agent who can assist you with your issue.

Some of the reasons why you might want to call Gopuff customer service are:

  • To report a missing, damaged, or incorrect item in your order
  • To request a refund or a credit for your order
  • To cancel or modify your order
  • To update your payment information or address
  • To report a problem with your delivery driver or the app
  • To provide feedback or file a complaint

When you call Gopuff customer service, make sure you have the following information ready:

  • Your name and phone number
  • Your order number and date
  • The details of your issue or request
  • Any evidence or documentation that supports your case (such as photos, receipts, screenshots, etc.)

Be polite and respectful to the agent, and explain your issue clearly and concisely. If you are not satisfied with the resolution offered by the agent, you can ask to speak to a supervisor or manager.

Live Chat

Another way to contact Gopuff customer service is by live chat. You can access the live chat feature on their website or on their app. The live chat option is available 24/7 as well.

To use the live chat feature on their website, go to Contact Us and click on the blue chat icon at the bottom right corner of the screen. You will be asked to enter your name, email address, phone number, and message. Then, click on “Start Chatting” and wait for an agent to respond.

To use the live chat feature on their app, open the app and tap on the account icon at the bottom of the screen. Then, tap on “Help” and select “Contact Us”. You will see a list of frequently asked questions and topics. If you don’t find what you are looking for, scroll down and tap on “Chat With Us”. You will be connected to an agent who can help you.

The live chat feature is useful for:

  • Asking general questions about Gopuff’s products, services, or policies
  • Getting updates on your order status or tracking information
  • Reporting minor issues or errors with your order or account
  • Requesting changes or cancellations to your order
  • Providing feedback or suggestions

When you use the live chat feature, be courteous and friendly to the agent, and type your message clearly and accurately. Avoid using slang, abbreviations, or emojis that might confuse the agent. If you need to send any attachments or screenshots, use the paperclip icon at the bottom of the chat window.

Email

Another option to contact Gopuff customer service is by email. You can send an email to support@gopuff.com and expect a reply within 24 hours. This is a good option if you have a non-urgent issue or request that requires more details or documentation.

Some of the reasons why you might want to email Gopuff customer service are:

  • To report a serious issue or complaint that requires investigation or escalation
  • To request a refund or a credit for a large amount or multiple orders
  • To provide feedback or suggestions that are more elaborate or specific
  • To inquire about partnership opportunities or media inquiries

When you email Gopuff customer service, make sure you include the following information:

  • Your name and phone number
  • Your order number and date
  • The subject and purpose of your email
  • The details of your issue or request
  • Any evidence or documentation that supports your case (such as photos, receipts, screenshots, etc.)

Be professional and courteous in your email, and use proper grammar and punctuation. Avoid using all caps, multiple exclamation points, or rude language that might offend the agent. If you are following up on a previous email or phone call, mention the reference number or the name of the agent you spoke to.

Social Media

Another way to contact Gopuff customer service is by social media. You can reach out to them on their Facebook, Twitter, Instagram, or TikTok accounts. This is a good option if you want to get a quick response or share your feedback or experience with other customers.

Some of the reasons why you might want to contact Gopuff customer service on social media are:

  • To ask a simple question or get a tip about Gopuff’s products, services, or promotions
  • To share a positive review or testimonial about Gopuff
  • To report a minor issue or error with your order or account
  • To join a conversation or contest with other Gopuff fans

When you contact Gopuff customer service on social media, make sure you follow these tips:

  • Use the appropriate handle or hashtag for each platform (such as @gopuff, #gopuff, etc.)
  • Tag or mention Gopuff in your post or comment
  • Be respectful and friendly to the agent and other customers
  • Avoid sharing any personal or sensitive information (such as your phone number, address, payment information, etc.)
  • If you need more assistance or privacy, ask the agent to direct message you or email you

Conclusion

Gopuff customer service is available 24/7 by phone, live chat, email, and social media. You can choose the best option for you depending on the nature and urgency of your issue or request. No matter which option you choose, make sure you have the necessary information ready and be polite and respectful to the agent. Gopuff customer service is here to help you have the best delivery experience possible.

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